A little angry at Apple right now...

so, apple cancelled iphone 6+ pre-order no apparent reason...

friday morning @ 1:30 mdt placed order 16gb grey iphone 6+ , received confirmation email saying ready in store pickup on 9/19. called store today make sure phone wouldn't sold out under me since have work day , can't make in until late evening. employee on phone tells me needs transfer me customer support reason.

representative on phone tells me order cancelled , gives me reason thought may have caused it: card may have been declined , recommended call bank. call bank, card not declined , $1 authorization "check" apple went through fine actual charge apple order total never sent bank. @ point went wrong on apple's end.

call customer support , representative, time, admits me mess on apple's end. tell me have rebook order , refuse not going wait 4-5 weeks phone pre-ordered on friday morning. that's purpose of pre-ordering go live...

ask talk manager , transferred. manager admits apple's fault , states same not being able far getting me device when promised. claims have sent case "team" determine go here sound of it, want me suffer own mistake (as customer, none less...) , find irresponsible company caliber of apple.

suggested manager on phone contact store had pickup planned set aside 1 phone had ordered , request was, surprise, denied claiming stores don't have kind of inventory that.

, other crazy thing: never received email saying order had been cancelled. had not called retail store today, have showed friday evening ready go , been told "oops, sorry, here's number can call monday morning."

i've never heard of company being unconcerned , impervious customer service.

hope resolved. has happened else?

 

apple make right you. patient while team puts solution. ranting on internet great company isn't going solve problem. feel you'll learn why apple regarded best company in world when comes customer care.

 

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